Are you interested in a career in IT Operations? Getting started in the IT field may seem daunting, but there are some simple steps that can set you on the right path. This tutorial will cover the basics on how to begin your IT journey.
Knowledge
In the ever evolving world of IT, knowledge is power. Even for someone who has worked in IT for years, there are always new challenges to face. Arming yourself with knowledge is essential to navigating new technologies and the challenges they bring.
An excellent Helpdesk Administrator is constantly learning. Rather than just doing what is required, I suggest that you aim to become a Subject Matter Expert in every system. This is crucial to earning the trust of your users and being a great team member. If an Administrator doesn’t have the trust of their users, their workload may fall on their teammates and lessen everyone’s productivity and morale.
I have seen users call the Helpdesk line and immediately hang up upon being connected with a certain Administrator. This can be avoided by learning all of the systems in your workplace and speaking up when you need help. If your colleagues and managers are unable to assist, consider reaching out to another department that actively uses that software. By taking advantage of all of your resources, you…
